Product Withdrawals and Recalls

Market Withdrawals and Recalls:

Sellers have certain responsibilities to ensure the safety and well-being of customers and to ensure the integrity of the CellarsMarket marketplace is maintained at a high level.

Where a seller withdraws a product from the market due to a suspected issue, investigation or recall they must inform the CellarsMarket Market Place team and the CellarsMarket Product Integrity and Compliance team as soon as they become aware of any actions.

If a seller fails to adhere to this policy the seller’s account may be suspended or terminated depending on the severity of the non-compliance and the level of risk that the customer may be exposed to as a result.

If a Seller becomes aware that products that are currently, or were previously, sold on the CellarsMarket Marketplace and are now:

• Not compliant with any mandatory safety standard or the ACL
• Subject to an inquiry/investigation by a state or federal regulator, law enforcement agency, Australian Border Forces or a state coroner, or any other body such that a consumer may be affected.
The seller must strictly adhere to the following steps: –
• Immediately notify CellarsMarket of the details and the relevant products by contacting their relevant account manager and emailing the CellarsMarket Product and Integrity team at office @ CellarsMarket.com.au
• (Note: This email is only to be used for product safety and compliance matters, if used for any non-related purposes any emails received will not be actioned and will be permanently deleted).
• Remove the relevant products from the CellarsMarket Marketplace
• Comply with any notification requirements of the regulatory body
• Provide the CellarsMarket team a copy of any relevant recall notices

1. CellarsMarket customer service will contact each customer that is subject to a recall or other required action or any other action it deems appropriate in relation to the affected customer
2. The Seller is liable to a Recall Administration Fee of A$10 per customer affected by any administrative action; there will be a minimum administration charge of A$500 regardless of the number of customers affected. These fees will be deducted from fund available on your account where available or invoiced to you upon which they will be immediately payable if there are no funds available in your Seller account.